Refund and Return Policy
If something is not right with your order, contact support with the order number. Eligibility and instructions are confirmed for each request under the terms provided with the order.
Requesting a Return Review
- -Contact support with the order number, affected item, reason, and relevant photos before sending anything back.
- -Do not ship a return until the team confirms whether it is eligible and provides instructions.
- -The terms shown for the order and applicable consumer rights govern the request.
Costs and Eligibility
- -Any applicable return shipping, deductions, exclusions, or refund method will be confirmed before an approved return is sent.
- -Custom, used, damaged-after-delivery, or final-sale items may have different eligibility where disclosed for the order.
- -Do not rely on product-page marketing copy as a substitute for the confirmed order terms.
How Requests Are Processed
- -Email help@naturalsaltco.com with the order number and request details.
- -Keep packaging, product, photos, and carrier information until the review is complete.
- -If approved, timing depends on inspection and the original payment provider; support will communicate the recorded status.
Need Return Assistance?
Start your return by emailing sales@naturalsaltco.com. Include your order number and a short reason for the request.